Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Information We Collect
At Neuraxon, we collect information that helps us provide better optimization services for 3D games. This includes data you provide directly when creating an account, using our optimization tools, or contacting our support team.
- Personal information like your name, email address, and contact details when you register for our services
- Technical data about your gaming setup, including hardware specifications and performance metrics
- Usage information showing how you interact with our optimization platform
- Communication records when you reach out to our support team or participate in our learning programs
- Payment information processed securely through our trusted payment partners
We automatically collect certain technical information when you use our services, including IP addresses, browser types, and device information. This helps us understand how our platform performs and where we can make improvements.
How We Use Your Information
Your information helps us deliver personalized optimization solutions and improve our 3D gaming performance tools. We use this data responsibly and only for legitimate business purposes.
| Data Type | Primary Use | Retention Period |
| Account Information | Service delivery and account management | While account is active |
| Performance Data | Optimization recommendations | 2 years or until deletion requested |
| Communication Records | Customer support and service improvement | 3 years for support quality assurance |
We analyze performance data to identify optimization opportunities and develop new features for our platform. This analysis helps us create better gaming experiences for our entire user community.
Data Protection and Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our security practices include encryption, secure data storage, and regular security audits.
All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols. We maintain secure servers in India and follow strict access controls to ensure only authorized personnel can access your information.
Our technical team regularly updates security protocols and monitors for potential threats. We also conduct annual security assessments with third-party security experts to ensure our protection measures meet current industry standards.
In the unlikely event of a data breach, we have established procedures to notify affected users within 72 hours and take immediate steps to secure compromised information and prevent further unauthorized access.
Your Rights and Choices
You have several rights regarding your personal information. We respect these rights and provide easy ways for you to exercise them through our platform or by contacting our support team.
- Access your personal data and download a copy of information we hold about you
- Update or correct inaccurate personal information through your account settings
- Delete your account and associated data by submitting a deletion request
- Opt out of marketing communications while still receiving important service updates
- Restrict certain types of data processing for specific legitimate interests
- Request data portability to transfer your information to another service
To exercise any of these rights, simply log into your account settings or send an email to our privacy team. We typically process these requests within 30 days, though complex requests may take longer.
Data Sharing and Third Parties
We don't sell your personal information to anyone. However, we do share limited data with trusted partners who help us deliver our services effectively. These partnerships are governed by strict data protection agreements.
Our payment processors handle billing information securely, and cloud service providers help us maintain reliable platform performance. Analytics partners help us understand user behavior to improve our optimization tools, but they only receive aggregated, non-personally identifiable information.
We may disclose personal information if required by Indian law, court orders, or legal processes. We'll notify you of such requests unless prohibited by law.
When we work with third-party developers or researchers on gaming optimization projects, we only share anonymized performance data that cannot be traced back to individual users.
International Data Transfers
While our primary operations are based in India, some of our technology partners and service providers may be located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place.
We use standard contractual clauses approved by relevant data protection authorities and ensure that international partners maintain equivalent levels of data protection to what we provide in India.
You can request information about specific international transfers that may affect your data by contacting our privacy team. We maintain records of all international data sharing arrangements and their associated safeguards.
Children's Privacy
Our services are designed for users aged 16 and older. We don't knowingly collect personal information from children under 16 years old. If we discover that we've collected information from a child under 16, we'll delete that information promptly.
Parents or guardians who believe their child has provided personal information to us should contact our support team immediately. We'll work quickly to remove any such information and ensure compliance with applicable privacy laws.
Cookie Policy
We use cookies and similar tracking technologies to enhance your experience on our platform. These small files help us remember your preferences, analyze site usage, and provide personalized optimization recommendations.
- Essential cookies that enable basic platform functionality and security features
- Performance cookies that help us understand how users interact with our optimization tools
- Preference cookies that remember your settings and customization choices
- Analytics cookies that provide insights into platform usage and performance improvements
You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may limit some platform features, but won't prevent you from using our core optimization services.
Updates to This Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes, we'll notify you through email or prominent notices on our platform.
Minor updates, such as clarifications or contact information changes, may be made without individual notification. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
The date at the top of this policy indicates when it was last updated. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Contact Our Privacy Team
Have questions about our privacy practices or need help with your data rights?
Email us at [email protected]
AMITRAJ GHADAGE
Kopar Rd, Shastri Nagar, Dombivli West
Dombivli, Maharashtra 421202, India
Phone: +919016060606